Shipping & Return policy
- The delivery charges for returns or exchanges due to product flaws or wrong delivery are paid by the company.
Please contact MichelleLook customer service center for de livery reception for returns or exchanges.
- In cases of returns or exchanges due to a change of mind, the product must be returned intact in 7 days.
- Returns , exchanges , and refunds of Michelle Look products are processed after the confirmation of the company. It normally takes 5 to 20 days in average.
- Returns or exchanges are unavailable if more than 7 days passed after receiving the box, the tag is removed, the product is damaged , or you already got an exchange for a special deal product once.
After Sales Service Information
- Please inquire about the cost of the after sa les service beforehand on the Q&A section of our website.
- After sales service may take about three weeks including shipping.
- Any costs wi ll be informed by the customer service center beforehand. Costs may vary depending on the product and the type of the repair.
Frequently Ask Questions
No.
With the design and material with totally different feels on the front and back, you can use it like two different bags.
No.
You can order both individual ly produced products from Canada and products newly being produced in Korea. Depends on the product.
The lining inside the bag is contamination-resistant and made out of high-quality material.
The strap is easy on the shoulder , made softly to put no stress on the body (bags made in Canada).